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Customer Stories
Programmed
We have significantly more cost control over our projects - with the ability to monitor and forecast what those costs will be
Walkers Shortbread
The Mitrefinch Time and Attendance system has greatly reduced the paperwork associated with HR
ACCO Rexel
The Mitrefinch system effectively manages absences and dramatically reduces our labour costs. It is beneficial to our company in many ways, especially when running anomalies and customised reports.
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ACCO Rexel
ACCO Rexel dramatically reduce labour costs with Mitrefinch Workforce Management
ACCO UK, part of ACCO World, is the world leader in office products with some of the most recognised and trusted brands in the market. Formed in 1992 as a result of the integration of ACCO Europe Ltd and Rexel Ltd, ACCO UK has a broad portfolio of high quality products which are sold in more than 120 countries.
ACCO UK selected Mitrefinch to manage the time and attendance of its 300 employees based in Aylesbury, having previously employed Mitrefinch workforce management technology at another site within the company.
Administrative time and cost savings
On a daily basis, Mitrefinch TMS allows ACCO UK to correct anomalies, input holiday and absence information and print reports, saving on administration time and labour costs.
Enhanced site security
Mitrefinch Access Control functionality further enhances business security with door control limiting access where necessary. Real-time onsite lists ensures that, in the event of an emergency, reports can be easily generated confirming onsite attendance and aiding evacuation.
ACCO UK Distribution Manager explains:
"The Mitrefinch system effectively manages absences and dramatically reduces labour costs. It is beneficial to our company in many ways, especially when running anomalies and customised reports which we do frequently to manage worked hours, absences and holidays. Access Control has enhanced our operational security."
For more information on ACCO Rexel see: www.acco.co.uk
Converso
The speed, flexibility and accuracy of the management data generated could not have been matched by our previous manual system
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Converso
Converso benefit from Mitrefinch's web based clocking and self service tools
Converso are a leading telemarketing service provider, providing outbound, inbound and reception services for companies across Europe. They operate from a state of the art 180 seat Customer Contact Centre in the UK.
Across all areas of their business Converso believe that investing in technology helps them provide the highest level of service to their customers and gives them an edge over their competitors. Following a review of their call centre operations, Converso’s Management team felt that their existing processes for monitoring work time was no-longer up to the job and it was time to look at a new system.
Biometrics replace old swipe card system
Converso selected the web enabled Mitrefinch Time and Attendance system, as they felt it fitted well with the high-tech nature of their operations. They also chose Mitrefinch’s biometric fingerprint terminals to replace their old card readers.
As Lisa Blinkhorne, HR and Payroll Manager explains:
“Our old time logging system was based on swipe cards which were not ideal as they were easy to lose or damage. We constantly had to issue new cards to staff who had forgotten theirs. More seriously, there was the danger that the system could be open to abuse by employees swiping in on behalf of their colleagues, allowing them to claim for time they had not worked"
Now when staff arrive for work they simply enter a pin number to identify themselves then place their finger on the reader. The number code generated from their finger ridges is automatically checked against the genuine code for that pin number. This pin and finger combination provides Converso with an excellent combination of security and fast processing speeds, without any cards to go missing.
Self service tools improve employee engagement
In addition, when staff log on at their PC and are ready to begin work they can clock in using Mitrefinch web-based application. From here they can also view their entitlements and request leave (subject to supervisor approval).
Mitrefinch TMS has really improved efficiency within the HR and Payroll department: "Administration has been reduced as it is no longer necessary to manually check off anomalies in hours worked. The supervisors are now responsible for ensuring all their absence hours are signed off for their own team, which is ideal as they are better placed to know why a team member's hours do not match their roster. Payroll data is now much more accurate and produced more quickly”.
Identify potential absence trends and issues
She adds, “supervisors have access to a visual attendance planner which allows them to easily spot patterns or problem absence in their team and address it appropriately. It also allows them to commend good performers."
HR can now run numerous reports for the contact centre management team allowing them to make comparisons, identify trends in absence and act accordingly. They can generate bespoke reports on request with the easy to use built in Report Writer.
"Staff have taken to the new technology very well. They appreciate the improved accuracy of the attendance recording facility as it translates into an accurate record for them each month”.
For more information on Converso see: www.converso.co.uk
Blackburn Rovers FC
Of all the systems considered, the Mitrefinch Time Management System stood out for its web-based on-site list, which gives the club the information they need in real-time.
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Blackburn Rovers FC
Onsite reporting provides Blackburn Rovers with the real-time info they need on Match Day
On December 18 2010 Blackburn Rovers was one of only two clubs in the English Premier League to stage a game, despite being faced with the effects of heavy snow fall and ice - all the other fixtures scheduled for that day were postponed.
As part of their response to the demands created by the weather, Blackburn Rovers were able to quickly call on additional stewards to assist with snow clearance thanks to their Mitrefinch Workforce Mangement System.
The Club are tasked with managing over 500 stewards every match day - which can be a challenging task for the Club’s administrators. Prior to the 2010 season, they were using a time and attendance system that had been specifically designed for stewarding.
Move to a web-based system for real-time reporting
Whilst this system had served the Club well, further development was required to make it more user-accessible. There were also concerns about system support in the event of a major problem. As such, they sought a better-supported solution which would allow them to keep their match day stewards in order, pay their wages accurately and store their details consistently from season to season.
Of all the systems considered, the Mitrefinch Time Management System (TMS) stood out for its web-based onsite list, which would give the club the information they needed in real-time.
In addition, the system’s database would allow the Club to record training that stewards had received, along with any further training that was required.
Biometrics provide added security
A Mitrefinch biometric fingerprint clocking terminal is used to register steward attendance and control access to the steward’s room. With this information the Designated Safety Officer can view the onsite list to see how many stewards have registered in each discipline prior to opening the stadium to the public.
After each event the Safety Officer produces a wages report of all the stewards who attended the match which can then be forwarded by email to the accounts department, who pay the stewards accordingly.
Since the installation, the benefits of Mitrefinch TMS to Blackburn Rovers have been clear and palpable. The Club can now administer their steward database in a far more effective and efficient manner.
Deputy Safety Officer, David Beresford adds:
We can access the database more quickly and more easily. On top of this, the support and training that the Club received from Mitrefinch has been very good. In short, Mitrefinch TMS has made a big difference to the way the steward’s database is administered on match days.
For more information on Blackburn Rovers Football Club see: www.rovers.co.uk
International Coatings
The Mitrefinch system has proved its worth and the technology has also been adopted by International Coating's parent company, Akzo Nobel.
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International Coatings
Mitrefinch onsite reporting ensures the safety of visitors and personnel on site at Akzo Nobel and International Coatings
International Coatings in the UK is home to the world's largest manufacturing plant producing specialist varnishes and paints. Part of multi-national company, Akzo Nobel, they have over 800 employees and an average of 400 visitors and contractors on site every day.
The plant runs a tight ship operationally and recognises that the biggest threat comes from the risk of fire due to the contents of the coatings components they use and manufacture. From a risk assessment point of view, the secondary threat arises from the possibility of a chemical release. To give an idea of the scale of operations, the safe disposal of International Coating's waste alone costs in the region of $1.5 million each year.
In recognition of the risk of fire, International Coatings utilise the Fire Evacuation functionality available through Mitrefinch's Time and Attendance System. All visitors, staff and contractors must log onto the Mitrefinch application at their point of entry which comprises a gatehouse and turnstiles.
In the event of an evacuation, a full report of all personnel and visitors onsite can be produced instantly, providing rescue teams with vital real-time information. The report is set to print 8 minutes after an alarm has been set off, allowing for those onsite to be evacuated - only those who have not registered as ‘safe' after the pre-set time are then reported on, ensuring the most recent data is used for rescue purposes.
A weekly report is generated to verify staff attendance during appointed hours and distributed to Departmental Managers for their review. In addition, regular tests and reports are run to ensure that the Fire Evacuation functionality is operating effectively.
Whilst secure in the knowledge that they have the right technology in place to ensure the safety of personnel and visitors on site, International Coatings is able to turn its attention to what it does best - manufacturing leading edge coatings.
The Mitrefinch system has since been adopted by International Coating's parent company, Akzo Nobel within its Silvertown operations, near London.
For more information on Akzo Nobel please see: www.akzonobel.com
EGR Group
Mitrefinch TMS easily accommodates all our award and workplace agreements across four businesses for over 650 factory employees
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EGR Group
ERG use Mitrefinch Time and Attendance to manage awards and workplace agreements
Founded in 1973, EGR Group is now the world's leading designer, manufacturer and international marketer of thermoformed automotive accessories.
EGR is a truly global organisation employing in excess of 900 people between their offices in Brisbane, Melbourne and Sydney, and Product Development and Warehousing in Ontario, California and Milton Keynes in the UK.
In 2003, EGR decided to review their workforce management processes.
EGR’s IT Manager advises:
“Mitrefinch was then quite new to Australia, but presented a highly professional solution, with impressive assurances of longevity and support in Australia.”
“The Mitrefinch Team came through with a turnkey solution - on time and on budget – and continues to offer second-to-none support”.
Managing awards and entitlements
“Mitrefinch TMS easily accommodates all our award and workplace agreements across four businesses for over 650 factory employees. We record employee attendance via fifteen ID card clocking terminals that are installed across seven sites”.
Ensuring staff are paid accurately and on time
“Mitrefinch offers terrific support and any queries or problems requiring their assistance, have been addressed in a prompt and professional manner. This is of paramount importance to our Payroll department who need to ensure our people are paid accurately and on time - week in, week out.”
“Over time, notwithstanding changes to our business requirements and an upgrade to our MicrOpay payroll system, Mitrefinch have proven to be a reliable and valued business partner to EGR”.
"We have recommended the Mitrefinch Time and Attendance System to other organisations and will continue to do so."
For more information on EGR Group see: www.egrgroup.com
Knorr-Bremse
Still the best Time and Attendance system we have seen. We look forward to updating to the latest version.
The Scottish Government
In short the Mitrefinch system is robust, easy to understand and is backed up by people with good technical knowledge.
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The Scottish Government
Mitrefinch provide automated Time Management and Access Control across the Scottish Government's sites
The Scottish Government is responsible for most of the day-to-day issues of concern for the people of Scotland including health, education, justice, rural affairs, and transport.
They have six main buildings in Edinburgh and Glasgow and over 40 other facilities across Scotland. If you include their Agencies, Non-Departmental Public Bodies and Associate Bodies, the number of sites runs into the hundreds.
Single card for attendance and access management
The Scottish Government use the Mitrefinch Time Management System with automated Access Control across their various sites. This means that their pass holders use a single card to register attendance and gain access to specific areas, which they find convenient and user friendly.
The Scottish Government's Deputy Departmental Security Officer (DDSO) explains:
The Mitrefinch system is a well designed and user-friendly system. In the main, it is proving itself to be reliable with few card failures. The Mitrefinch Access Control functionality provides integration between all our sites and with our other management systems.
System flexibility
We benefit from having central control of the system for administration purposes, coupled with the flexibility to tailor the system to the needs of individual sites. For example, some of our sites require the provision for extra security measures which the Mitrefinch team are able to easily configure to meet our needs.
Robust reporting functionality
The reporting features have provided the security team with useful management information, for example the number of lost passes or who has access rights to certain secure areas. The speed at which this information can now be accessed is essential in providing robust site security. We are currently working with Mitrefinch to further enhance the reporting functionality.
Effective project management and system support
Mitrefinch worked closely with the team at The Scottish Government to devise an effective roll-out plan. The Mitrefinch project team were very approachable and professional and it really helped that they had the flexibility to adjust the project timescales to accommodate tight deadlines. The engineers who installed the hardware were excellent and were prepared to go that extra mile to help deliver the project.
The Support Helpdesk is also excellent; problems and queries are followed up effectively and we have the opportunity to attend User Group seminars for further training and system updates which are really useful.
In short the Mitrefinch system is robust, easy to understand and importantly is backed up by people with good technical knowledge.
For more information on the Scottish Government see: http://home.scotland.gov.uk/home
Luxfer Gas
With Mitrefinch we can determine if an employee is on or off site, whether they are good timekeepers, how many holidays they have left, details of sickness, fire drills, the list is endless...
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Luxfer Gas
Luxfer Gas manage their employee time and attendance requirements with Mitrefinch
Luxfer Gas manufacture aluminium cylinders for medical, diving, fire and the beverage industry. At their primary UK site they employ 220 employees, all of whom use the Mitrefinch Time and Attendance system (Mitrefinch TMS).
Christine Thompson, Luxfer Gas' Payroll Manager explains how Mitrefinch has benefited their company:
We went live with Mitrefinch TMS in May 2002, having chosen it because of its apparent ease of use. Since then the system has proved extremely successful. Each day we use it to check overtime shift patterns and all the tasks traditionally associated with a small Payroll Department.
Reduced administrative workload
Mitrefinch TMS has reduced our workload considerably, both for management and employees. A prime example of this is the overtime sheets which were previously completed manually by employees - but can now be downloaded direct from Mitrefinch TMS and signed off by the relevant manager.
We can now print reports showing exactly what shifts have been worked and the information is transferred directly to payroll. There are all sorts of reports and statistics that can be downloaded from Mitrefinch TMS, to be honest it has cut our working time by half!
More time to spend on important payroll issues
Benefits, well there are many...it is instantly possible to determine whether an employee is on or off site, whether they are good timekeepers, how many holidays they have left, details of sickness, fire drills, the list is endless.
My role as a Payroll Manager has changed considerably, now that Mitrefinch TMS is up and running I can devote more time to ensuring our payroll is 100% accurate.
Training was provided onsite, which was a bit of a rush job as the time frame for installation was tight but the Mitrefinch Consultant was really helpful and helped me set up everything. Since then the Support Helpdesk has been absolutely magnificent, nothing is too much trouble for them.
For more information on Luxfer Gas Cylinders see: www.luxfercylinders.com
Eaton Electric Systems
Mitrefinch TMS is simple to use, requires minimal training and provides accurate information as and when I need it
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Eaton Electric Systems
Mitrefinch and Sage MicrOpay provide Eaton Electric with a complete Time and Attendance and Payroll Solution
Eaton Electric Systems are one of Australia’s leading manufacturers of power distribution equipment, electrical control products and advanced industrial automation solutions. The Company has 220 employees at its modern manufacturing plant at Mascot in Sydney.
The Problem
With a growing market and expanding workforce the decision was taken in early 2002 to look for a new time and attendance system which could accommodate the evolving needs of the company.
Eaton Group’s IT Manager, explains:
Although our old computerised system had previously met our needs it was becoming increasingly obvious that it was not being upgraded or updated to the extent of competing systems on the market. We also needed a solution that could readily integrate with our security system at some stage in the future.
The Solution
We invited Mitrefinch to demonstrate their Time and Attendance System (TMS) and following an extensive evaluation it became clear that their solution was as technically advanced as other products available yet provided good value for money.
Mitrefinch TMS system is also a vital tool for Eaton’s Payroll Department as it provides a wealth of information at the press of a button.
“Mitrefinch TMS is simple to use, requires minimal training and provides accurate information as and when I need it”.
Results
“We wanted a system that was really easy to use on a day-to-day basis, and Mitrefinch TMS has proved to be exactly that. The transition was smooth and within a few weeks the system was ‘live’, and had been delivered on time and within budget”.
“Our staff have also taken to the system as it is much easier to use than our previous setup and it provides them with access to their personal information at the clocking terminals”.
“Mitrefinch TMS has proved to be highly reliable and can interface with Sage MicrOpay with just a click of the mouse.”
“We recently required some configuration changes to the systems to meet our ever changing business needs and the flexibility of TMS is ever reassuring.”
For more information on Eaton Electrical Systems see: http://eatoncorp.com.au
Hawker Pacific Aerospace
Absence reports allow us to quickly identify problems or patterns with attendance or lateness.
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Hawker Pacific Aerospace
Hawker Pacific Aerospace acheive significant cost saving with Mitrefinch Time Attendance and Access Control System
For more than half a century, Hawker Pacific Aerospace have been a leading landing gear overhaul and repair organisation with a reputation for service excellence. They are a subsidiary of Lufthansa Technik and are based near London's Heathrow Airport.
Hawker's international customer base includes commercial airlines, air cargo operators, domestic government agencies and aircraft parts manufacturers.
Hawker installed Mitrefinch's integrated time and attendance (TMS) and access control system in 2008 to monitor and track their 300 strong workforce. They can now use the same ID card for clocking hours worked and allowing access to certain areas of the business.
Before Hawker Pacific Aerospace installed the Mitrefinch Time and Attendance system, unplanned absence, lateness and ghost clocking was an issue. Also the organisation of shift manning levels and staff holidays was paper based and taking up valuable time for managers.
Initially, some employees expressed resistance to the new time and attendance system - but once Employee Self Service tools were rolled out, staff soon bought into the benefits of the application.
Employee Self Service allows an employee to handle many job-related tasks (such as booking holidays and viewing hours worked) that otherwise would have fallen to management or administrative staff.
The IT Manager at Hawker explains:
Once the self service functionality was rolled out, staff could see their own profile, shift patterns, entitlements and absence information, since then lateness has been reduced in many areas.
Administrative staff run absence reports, allowing them to quickly identify problems or patterns with attendance or lateness. As a result Mitreifnch TMS has lead to significant time savings for them and reduced overheads for the company.
For more information on Hawker Pacific Aerospace see: www.hawker.com
Arriva
An excellent, consise Time and Attendance System with a logical and intuitive interface
Trinity Hospice
We chose Mitrefinch because we found the system easy to use, and were very impressed with the support we would receive
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Trinity Hospice
Mitrefinch provides enhanced site security for Trinity Hospice
The Trinity Hospice is a London based organisation caring for people with advanced illnesses both within their own homes or at the hospice itself. Founded in 1891, it is one of the oldest hospices in the UK.
In 2003 Trinity made the decision to purchase an automated Time and Attendance system which would provide a roll-call facility for their 160 employees.
Mark Barling, Facilities Manager at Trinity Hospice explains:
We chose Mitrefinch for our time and attendance needs because we found their system easy to use, and were very impressed with the support backup we would receive.
We felt we needed a time and attendance system in the first instance for the automatic roll-call facility, however, we do use the Mitrefinch system all the time. Our staff use swipe cards to gain access through each door between reception and the ward side, and we believe this ensures extra onsite security for our employees and patients.
For more information on Trinity Hospice see: www.trinityhospice.org.uk
Advance Metal Products
The Mitrefinch Time and Attendance system has saved us up to 2% of our payroll costs per year
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Advance Metal Products
Advance Metal eliminate costly payroll errors with Biometric Time and Attendance
Advance Metal Products provide a complete sheet metal manufacturing solution, from single part or sub-assembly manufacture to turnkey solutions for mechanical and electrical assemblies.
Moving from Bundy Cards to Biometrics
They were initially using an old Bundy Clock system to track employee attendance. As the organisation grew, it became increasingly time consuming to manage the volume of admin work associated with this manual process. In addition, there was no way of tracking employee anomalies such as absenteeism and punctuality.
Management were also unable to verify if an employee had actually worked the hours recorded, having experienced some “buddy-punching” issues. As a result, in 2004 they made the decision to replace their manual system with an automated Time and Attendance solution.
Ease of use for management and employees
Advance Metal’s General Manager of Operations, explains, “we tried a range of similar alternatives but found that the Mitrefinch Time and Attendance (TMS) system represented the best overall fit for our organisation. There was a combination of factors that swayed us towards Mitrefinch such as ease of use and their robust biometric devices”.
Now, when staff arrive for work they simply tap in a pin number to identify themselves and then place their finger on the reader to verify identification.
Advance Metal Products currently have Mitrefinch TMS installed at their two manufacturing plants with approximately 130 employees using it to register attendance. In peak times, they have had up to 180 employees using the system across three sites.
Allan Murdoch, Business Development Manager, Mitrefinch Australia adds:
“Mitrefinch were able to offer a cost effective solution to address the main problems encountered by Advance Metal Products. They wanted a system that was easy to use and easy to install, the biometric terminals eliminated the buddy-punching issue, and the TMS software provided a greater level of efficiency in the pay office. Real-time, accurate information is now readily available at the click of a mouse.”
Payroll and labour cost savings
Mitrefinch TMS has significantly improved efficiency within the HR and Payroll department.
“We saved at least half a person in terms of direct labour, as before we employed a person who spent 3 to 4 days per week manually checking the time sheets, investigating discrepancies, processing the payroll and checking figures...as a result we believe the Mitrefinch TMS system has saved us around 1% to 2% of payroll per annum and has proved to be more accurate than doing it manually.”
To ensure a seamless roll out of the new system, Advance Metal spent a couple of weeks running both the old Bundy Clock system and Mitrefinch TMS together. A Mitrefinch Consultant was also on hand to iron out any glitches that came up.
“We had some initial issues getting used to the system but they were easily overcome due to the professionalism of the Mitrefinch Support team. They understood what we were asking and gave quick and accurate answers so we had a fairly high level of confidence in Mitrefinch from the very beginning.”
“Mitrefinch TMS has proved to be easy to use with minimal training in how to use the system needed”.
For more information on Advanced Metal Products see: www.advancedmetal.com.au
TDG Logistics
With the Mitrefinch system it is quick and easy for us to set up rosters for warehouse and office staff, and with a higher degree of accuracy
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TDG Logistics
TDG benefit from improved scheduling with Mitrefinch Time and Attendance
TDG is one of Europe's leading supply chain solution providers. Founded in 1922, the Company has undergone continued growth and now employs over 8,000 people at more than 250 sites across Europe.
In the UK, the Company's various sites use the Mitrefinch Time Management System (TMS) to manage the time and attendance requirements of its 130 staff. The system was originally installed in the mid 1990s and has been upgraded several times since.
Accurate payroll processing
Mitrefinch TMS provides data and reports for TDG's payroll system, which ensures that wages can be more accurately and quickly calculated, taking into account basic hours, overtime and absences.
Measure performance against KPIs
TDG's Facilities Manager explains:
"The Mitrefinch system has many benefits. We can produce detailed reports to measure performance against our key performance indicators. The custom reporting function also allows us to run reports on specific information that we are evaluating. It's a great management resource!"
Improved scheduling and skills management
"It is quick and easy for us to set up rosters for warehouse and office staff, and with a higher degree of accuracy. The is particularly important as it helps us to plan with specific skill sets in mind, such as ensuring a first aider is always on site."
On a daily basis Mitrefinch TMS is used to run anomalies, add holidays, monitor absences, change access clearance and produce detailed management reports.
"Mitrefinch TMS is a key part of our daily activity and with the recent upgrade the system is better than ever!"
For more information of TDG Logistics see: www.tdg.eu.com
Ted's Camera Stores
Even with regular changes to awards in recent years the Mitrefinch team have been able to quickly adapt the award interpreter to suit changing conditions.
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Ted's Camera Stores
Ted's Camera Stores use Mitrefinch Time and Attendance to effectively track and manage 700 employees across more than 50 locations
Ted's HR Manager explains:
We were looking for a time and attendance system that would replace our manual rostering system, integrate with our payroll system and remove the element of human error in the process of award interpretation.
We looked at a number of local and international products that purported to fulfill these requirements. What we found was that most products were not created with the necessary flexibility for the Australian retail market and our business.
Mitrefinch TMS came most closely to fulfilling our needs and due to the flexible nature of the award interpreter it was quickly optimised for our business. Even with the regular changes to awards in recent years the Mitrefinch team have been able to quickly adapt the award interpreter to suit changing conditions.
With the size of our payroll doubling to about 700 employees across more than 50 locations since the introduction of Mitrefinch TMS we are pleased to say that the product and the Mitrefinch team have been more than capable of managing this growth.
For more information on Ted's Camera Stores see: www.teds.com.au
The Burlington Hotel
An essential management system that has reduced costs and increased efficiency – the best time management system for the Hospitality sector.
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The Burlington Hotel
Mitrefinch Time Management System controls Labour Costs for Dublin's leading Hotel
The Burlington Hotel is Dublin city centre’s premier luxury 4 Star Hotel, with over 300 employees, 500 bedrooms and conference facilities for up to 1300 delegates.
Controlling costs a number one priority
Prior to the installation of Mitrefinch’s Time and Attendance Solution (TMS) the hotel used an alternative system but it wasn’t calculating hours worked to their satisfaction and simply couldn’t handle the extent of their requirements.
“Controlling our labour cost is a number one priority. With 300 employees in a busy 24-7 operation, we need a system to correctly calculate hours worked, breaks taken, paid leave, time off in lieu and Sunday premiums as well as managing complex rostering requirements. Compliance with the Working Time Directive is also increasingly critical.”
“Quite a few of us had worked with Mitrefinch TMS at other hotels previously. We knew it would provide a complete solution to our employee time and attendance management requirements. We replaced our old system with Mitrefinch Biometric time clocks in 2009.”
Automating key processes
“The installation of TMS was completed to our specific requirements in 4 days, allowing us to carry on with our business. TMS has automated all key processes - Heads of Department roster staff, manage employee time and attendance and check anomalies".
"We regularly run reports to ensure that hours worked, breaks taken, time off and sickness are paid correctly and are in accordance with legislation. We can now provide staff with details of holiday and time in lieu entitlements on demand rather than having to calculate on an individual basis.”
“TMS is successfully linked to Sage MicrOpay and has delivered a definite improvement to the Payroll process. Due to the nature of this industry people work irregular hours and TMS ensures that staff receive correct entitlements.”
Time and cost savings
“Impressive cost savings are achieved as the functionality allows for rosters to be prepared within predefined budgets. If a roster is going over budget, revisions can be made easily. I would have no doubt that within the year TMS will have paid for itself.”
“The HR Department has experienced a dramatic reduction in the amount of time required to handle the general queries that arise daily. Every department has been able to reduce the amount of time spent dealing with general administration and employee management issues.”
Best system for the hospitality sector
“The real benefit of TMS is that we have more control over processes as the information we need to work efficiently is readily available. All departments agree that TMS is a very user-friendly system to work with. Monday mornings are now less stressful than previously, due to the dependability and simplicity of TMS.”
“The level of technical support available from Mitrefinch is very good; they are always more than helpful. I have worked with TMS in a number of small, medium and large hotels - all with differing rules and requirements from a time management system. I can say for certain that TMS is an essential management system and works equally well in each of these operations – in my experience it is the best time management system for the Hospitality Sector.”
The Burlington Hotel is supported by Mitrefinch’s Irish operation, Advance Systems Ireland (ASI).
For more information on the Burlington Hotel see: www.burlingtonhotel.ie
Capilano Honey
We have found Mitrefinch to be excellent value for money and their support is extremely responsive
Tifco Hotel Group
Since implementing Mitrefinch for Time and Attendance, calculating wages takes 6.5 hours less time each payroll period
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Tifco Hotel Group
Tifco Hotel Group manage absence and holidays more effectively with Mitrefinch Time and Attendance
Tifco Hotel Group has 13 Hotels properties with over 1830 hotel rooms in total - from The Crown Plaza Hotel Group, Clontarf Castle, a unique Castle Hotel and Conference Centre and the Burlington Hotel, Ireland’s largest hotel, to the luxurious Parknasilla Resort & Spa in Kerry and the 5 star Lough Erne Resort and Ashford Castle.
Tifco and Mitrefinch TMS
“Prior to using Mitrefinch TMS we used a manual written roster for absenteeism records. Rosters were hand written and employee time sheets were also hand written. If a paper time sheet were to get lost, there would be no way to verify what hours an employee had worked.”
“Since implementing the software, the process has become completely automated. All worked hours are stored in a central location which guarantees that employees get paid for all hours worked. We have completely eliminated the old paper trail associated with time keeping.”
HR Management
"I would recommend the HR Manager module to other businesses for its functionality, it is brilliant. I can create and send documents using a mail merge within the software to any employees simultaneously. It takes 2 minutes and it’s done. All training and recruitment documents are stored in a centralised location making it very simple to find any employee information at a glance.”
Streamlined Payroll Processing
"Previously the calculation of hours would take me a full day due to the number of employees that we have in our entire group. Now, I save about 6.5 hours every time that I calculate wages due to the system’s automation. I have used other systems in the past that did not integrate with payroll. The employees needed to use 2 different numbers just to get paid properly. Now payroll is exported automatically simplifying the entire process."
Improved Productivity
"Now we have complete visibility when it comes to absenteeism, lateness and tracking holiday accruals. HR used to have to manually put in all holiday hours. Calculating Bank holiday was also a nightmare. Now that the process is fully automated, we can plan holidays much more effectively.”
For more information on Tifco Hotels see: www.tifcohotels.ie
TNT Express
The Mitrefinch Time and Attendance system has greatly reduced the time needed to process payroll across our 45 sites.
Wrigley
The reporting function allows us to monitor anomalies, absences and sickness, and the ability to email these reports is extremely useful.
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Wrigley
Wrigley's use Mitrefinch for their Time and Attendance Management since 1990
The Wrigley Company UK Ltd (Wrigley's) is a producer of the world's best-known and best-loved chewing gum brands. For over 20 years they have been using Mitrefinch's Time and Attendance system (Mitrefinch TMS) to monitor and track their 600 employees.
Monitoring Anomalies, Absence and Sickness
Wrigley's Payroll Supervisor explains:
We use Mitrefinch TMS in a number of ways, the reporting function allows us to monitor anomalies, absences and sickness, and the ability to email these reports is extremely useful.
When employees clock onto the Mitrefinch system it captures their information quickly and easily which is essential when you have a large number of people clocking together at the beginning and end of a shift.
Managing Hours Planned v Hours Worked
With Mitrefinch TMS we can quickly generate weekly clock card reports which are used to manage hours planned against hours worked, helping to plan future shifts more effectively.
The data captured by Mitrefinch TMS is exported direct to our payroll system helping us to accurately produce each employee's pay with ease. Mitrefinch TMS also makes the process of holiday requests simple, which saves time and provides a better service to our staff.
With each new upgrade the system gets better and better, by using Mitrefinch TMS to its full potential the benefits are vast.
For more information on the Wrigley Company see: www.wrigley.com
Prime Laundry
We are already benefiting in terms of cost savings, improved data integrity and increased efficiency
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Prime Laundry
Prime Laundry utilise employee working time more effectively with Mitrefinch Time and Attendance
Prime Laundry & Dry Cleaning is the largest independent, privately owned laundry and linen provider in Western Australia. Operating from Belmont, with a satellite distribution warehouse in Bunbury, they have a workforce of over 150 and a fleet of 15 trucks and vans enabling them to operate 7 days per week.
Faced with inefficiencies that resulted from manual time recording and payroll calculation, Prime required a centralised workforce management system that would enable them to utilise their employees’ working time more effectively and gain greater operational control.
Different pay rules had to be applied for the payment of different categories of workers, creating challenges in the consistent application of pay rules.
In addition, Prime had also experienced some issues with “Buddy Punching”, whereby employees inappropriately enter time and labour data for each other.
This in turn led to lower productivity levels and inaccuracies in payroll calculation.
Prime’s Chief Financial Officer explains:
“We required an employee management system that was more dependable, efficient and flexible, capable of capturing accurate employee data in a quick and easy manner.”
Managing different pay rates, shifts and work rules
Prime decided to implement Mitrefinch’s Time and Attendance solution (TMS) upon recommendation from one of their industry peers, Aarons Linen, who had previously implemented the system at their Queensland operation.
Now, when Prime staff arrive for work, they clock in via a Mitrefinch Biometric Clocking Terminal, which uses a finger scan to identify the employee and a combination of swipe card or personal ID number to verify.
This eliminates “buddy punching”, ensuring management that they are getting work for the hours they are paying.
Mitrefinch TMS also has the capability to deal with Prime’s varying shifts.
“With staff on a variety of different contracts and shifts, it is crucial to have the ability to easily and accurately draw together all of the information required to run our payroll".
Importing employee time data directly from TMS to their Sybiz Visipay payroll application is now an automated process that takes only a couple of minutes.
Improved reporting for better planning and forecasting
Where once it was difficult to generate reports about time and costs, now managers can run reports directly from TMS. This allows Prime to efficiently monitor, plan, forecast and budget for its personnel resources with greater control, taking into account absentees, cost per employee and employee specific skill sets.
The information captured gives management an easily-accessed overview of staff attendance which enables them to target resources more effectively through improved shift planning and greater budgetary control.
“We find Mitrefinch TMS very easy to use, in addition reports such as Clocked versus Planned Hours are easily generated. They can also pull reports on hours worked for each team, total number of hours clocked, and track employees by department.”
“In addition, BIC reporting developed through Sybiz Visipay assists with planning and creates better reporting in the payroll department. The transparency to see what is happening with staff is paramount to the successful running of the company.”
Cost savings and improved efficiency
“We are already benefiting in terms of cost savings, improved data integrity and increased efficiency”.
It is projected that Prime will save at least $10,000 per year and more as the company grows and employee numbers increase.
“We’ve achieved what we hoped for from our new system we would recommend Mitrefinch and Sybiz Visipay to any company wishing to install a Time and Attendance and Payroll solution”.
“We are very happy with the level of service and support that we have received. The support team gets things done, the priorities we outlined prior to implementing the new system were met, and any day-to-day issues we encounter are always resolved in a timely manner."
For more information on Prime Laundry see: www.primelaundry.com.au
ITT Industries
Mitrefinch has helped us update our time and attendance functions, providing better management reporting and a better level of support for our employees
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ITT Industries
ITT Industries use Mitrefinch to accurately capture and calculate hours worked and overtime accrued
ITT Industries is a global engineering and manufacturing company that supplies pumps, systems and services to move and control water and other fluids.
Head-quartered in New York, ITT Industries employs approximately 35,000 people around the world, with over 500 employees at their UK site in Basingstoke.
Following a review of their workforce management processes, ITT made the decision to replace their old system with a package that could offer a wider range of benefits, whilst improving efficiency.
Easy to use Workforce Management System
The Mitrefinch system covers around 375 office and factory workers, each employee has a personalised ID card which is used to clock-in and out at the end of the day. New employees can be easily added.
ITT's Payroll and Accounts Assistant explains:
"As a growing company it was becoming evident that there were limitations to our incumbent system. Following a demonstration from Mitrefinch, we selected their time and attendance system due to its ease of use and additional functionality."
"At ITT we have a large number of administrators who require access to the Mitrefinch system, as such it was crucial that it was easy to use and maintain."
Capture and calculate hours worked and overtime
"Our system administrators find that the wealth of management information at their fingertips helps them to perform their tasks more efficiently than the previous system could allow. Overtime can be easily authorised and sickness reports highlight missing certificates which require further action."
ITT use Mitrefinch TMS to capture and calculate hours worked and overtime accrued which is exported twice a month to the Company's payroll system. Weekly exception and docking reports are generated and administrators take responsibility for their own department.
"Mitrefinch TMS has helped us update our time and attendance functions, providing better management reporting and a better level of support for our employees."
For more information on ITT Industries see: www.itt.com