Industry snippets
Mitrefinch for Retail 
Boost customer service through better workforce management
Retailer are tasked with hiring and managing a large, diverse and skilled workforce often across multiple sites and departments.
Mitrefinch's workforce management system for retail takes the stress out of staff scheduling, shift planning, and performance management, freeing up supervisors to focus on providing a superior customer experience.
We provide you with the tools to:
- Schedule staff to mirror forecasted sales over a given period
- Apply annual leave slots to ensure sufficient staff are on hand during busy periods
- Reduce overstaffing to keep labour costs at a minimum
- Assign employees to a series of pre-defined shifts and rosters
- Effectively manage absence patterns
- Comply with Workplace Legislation and Health and Safety regulations
- Monitor employees activities on the shop floor
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Mitrefinch for Logistics
Position your people to meet customer expectations, without blowing your budget
Due to the mobile nature of the Logistics industry, it can be difficult for companies to keep track of employees on a day-to-day basis and time forecasting can be a major headache.
Mitrefinch offer remote time-clocking and employee self-service functionality allowing you to easily manage and track your moving workforce regardless of their location.
We provide you with the tools to:
- Monitor work-patterns of all employees working on the road
- Automate complex wage rules and award payments
- Simplify processes for absence management and holiday requests
- Capture time remotely using GPS-enabled mobile devices
- Generate real time reports for Workplace Health and Safety
- Implement Fatigue Management processes
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Mitrefinch for Public Sector
Easily manage multiple departments, flex-time staff and absence
The Mitrefinch Workforce Management system is designed to handle multiple departments, and as many locations and sites as you will ever need, along with mobile, home and remote workers.
Individual and group time sheets can be viewed in real time so you can instantly see where all your staff are and if you are supervising offsite facilities you can access this information from any location.
By generating valuable reports including general attendance, overtime, flexi-time, absence, and holidays to ensure optimum productivity levels, Mitrefinch will provide you with all the information needed to manage your workplace more effectively.
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Mitrefinch for Education
Keep operational costs low while maintaining continuous high standards
To ensure students are receiving the best possible education, schools are tasked with employing a large and varied workforce while working with ‘lean budgets’.
The Mitrefinch Workforce Management system provides a single automated solution for tracking and managing student as well as employee time and attendance, unplanned absence, and teacher scheduling.
We provide you with the tools to:
- Easily manage professional, auxiliary and student groups in one easy to use system
- Comply with Government of Canada reporting requirements for student attendance
- Reliably track exception pay and properly decrement personal leave and pay benefits
- Ensure your educational programs and projects are correctly budgeted and staffed
- Provide teachers and other employees’ with access to up-to-date time, attendance, and leave information via a self-service web portal
- Reduce compliance risk by ensuring work rules and policies are consistently applied
- Communicate with staff, students and parents via integrated SMS text messaging functionality
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Mitrefinch for Hospitality
Control labour costs without cutting customer services
Mitrefinch's suite of Time and Attendance clocking in devices and systems assist managers who need to respond to varying demands for customer service, hotel occupancy, and events.
Future work planning and skills management ensures that you have the right team on board, and holidays and absences are covered.
Clocked hours are recorded precisley and intergrate directly into the payroll flow - eliminating time sheets, and eliminating errors for over or underpayments.
Mobile and remote clocking-in means that any event can be covered, and benefits of intelligent workforce management can be enjoyed by any organization, from single establishments to multi-venue sites, arts and entertainment venues, hotels and casinos.
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Mitrefinch for Financial Industry
Banks, credit unions, and other institutions in the financial sector are faced with the unique challenge of increasing profit margins while battling high operating expenses.
A varied workforce that includes employees ranging from front-line bank tellers to high-level managers and other operations personnel, many of whom work in more than one branch, further add to the administrative load.
Employee self-service tools allow workers to request leave on the system, view vacation and sick days, and manage their own time and attendance without time-consuming interaction with management.
Mitrefinch can help you:
- Improve punctuality, minimize absenteeism, eliminate unauthorised overtime, and monitor the efficiency of your workforce
- Automated rostering ensures that labour demands are met
- Real-time data lets you see when and where workers punch in and out, making it easier to manage your remote workforce.
- Adhere to complex and ever-changing legistation, reducing penalties and costly legal defence
- Analyze labour trends to make better decisions and meet goals
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Mitrefinch for Health
Deliver consistent satisfactory services to patients
Many organizations in healthcare operate around the clock and employ a combination of professional, union and unskilled employees.
In addition to meeting mandated staff-to-patient ratios, healthcare organizations must adhere to complicated legislation and work rules. While mobile staff and home carers also need to be accounted for.
Mitrefinch Workforce Management software can assist those in the healthcare industry meet these challenges more effectively while ensuring that they rise to their main challenge: ensuring their patients receive the best care possible.
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Mitrefinch for Manufacturing
Improve the efficiency of your production staff 
The manufacturing industry experiences rapid changes in supply and demand, often as a result of seasonal changes, special promotions or new product launches and changes in the economy.
To remain productive and profitable, manufacturing organizations must effectively respond to these fluctuations by ensuring that their workforce matches the supply and demand situation.
By achieving this balance, they can avoid problems related to overstaffing or understaffing such as increased labour costs, decreased productivity or poor product quality.
Mitrefinch provides manufacturers with the tools to:
- Track employee attendance, reduce absenteeism, and improve productivity
- Plan for future work and cover with our budget costing and time allocation tools
- Easily track expenses against revenue
- Automate compliance with work rules and industry award entitlements
- Ensure shifts align with machine time, in order to maximize productivity
- Manage overtime planning and allocation
- Increase site safety with Access Control, Fire Evacuation and Fatigue Management reporting
- Access real-time information on overtime, absences, and productivity and use this data to make important strategic decisions
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Mitrefinch for Services
Keep the quality of your service high, while keeping costs low
Labour is often one of the greatest expenses of services organizations. When mismanaged this can result in poor quality, high costs and decreased profitability.
Mitrefinch Workforce Management systems easily and efficiently manages your team, enabling you to improve service quality while keeping costs low.
Mitrefinch can help you:
- Ensure high quality is always delivered: Use the software to recruit, hire, and retain those with the experience and skill sets to provide exemplary service
- Reduce costs: Cut down on costly admin errors while also reducing overpayment, ending time abuses and minimizing absence
- Put the focus on service: Automate scheduling, pay and employee requests so you can concentrate on what really matters - good service
- Allocate skills: Improve customer satisfaction by ensuring that skilled staff are placed in the right areas
- Improve forecasting: Accurately forecast workloads to ensure schedules complement business needs and productivity goals
- Eliminate compliance issues: Ensure adherence to complex wage and hour legislation, reducing penalties and potential legal action
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Mitrefinch for Food & Beverage
Improve productivity across your workforce
The food and beverage industry experiences rapid changes in supply and demand, often as a result of seasonal changes, special promotions or new product launches.
To remain productive and profitable, food and beverage organizations must respond to these fluctuations with effective workforce management and labour planning.
By achieving this balance, they can avoid problems related to overstaffing or understaffing such as increased labour costs, decreased productivity or poor product quality.
Mitrefinch provides manufacturers with the tools to:
- Track employee attendance, reduce absenteeism, and improve productivity
- Plan for future work and cover with our budget costing and time allocation tools
- Easily track expenses against revenue
- Automate compliance with work rules and industry award entitlements
- Ensure shifts align with machine time, in order to maximize productivity
- Manage overtime planning and allocation
- Increase site safety with Access Control, Fire Evacuation and Fatigue Management reporting
- Access real-time information on overtime, absences, and productivity and use this data to make important strategic decisions
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Mitrefinch for Pharmaceutical
Easily and efficiently manage a large and diverse workforce
In the highly competitive Pharmaceutical industry, organizations are faced with the challenge of increasing output while cutting manufacturing costs.
Fortunately, automated systems such as Mitrefinch Time and Attendance software allow management teams to effectively manage their workforce, whether they are sales reps out on the road, or casuals on the production floor.
Mitrefinch can help you:
- Monitor resources by keeping track of scheduling, shifts, and turnovers
- Better manage leave entitlements and accruals with self-service tools
- Analyze cost of labour by department, team, product line, or plant, and better allocate resources
- Effectively manage and track your mobile workforce and sales teams
- Minimize compliance risk and adhere to complex and constantly changing legislation
- Improve employee and visitor safety with fire evacuation and real-time onsite reporting
- Restrict access to certain areas with Access and Door Control
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Mitrefinch for Energy
Maintain and develop your skilled workforce
The energy sector is a demand-driven industry. With constantly evolving technology, workers continuously need to develop new skills.
Mitrefinch Time and Attendance Software helps utility, oil, gas, mining, electric, nuclear and alternative energy organizations meet their goals of maintaining and developing a skilled workforce, while reducing labour costs and adhering to complex compliance regulations.
Mitrefinch can help you:
- Ensure the right labour resources are scheduled at the right times and in the right departments
- Handle even the most complex flexi-time specifications and ensure the necessary skills are on hand for each shift
- Enforce organizational, union, and government labour laws
- Forecast workloads, resources and budgets by department
- Track employees from the office or from various work sites using a range of data capture devices
- Hire skilled employees: Use the system to recruit, hire and retain employees with the right education, skill set and experience.
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Role snippets
Mitrefinch for the Business Owner
Whether you are the owner of a large, medium or small organization you want your business to be successful and profitable. You also want peace of mind knowing that your most important resource - your workforce - is being managed in an accurate, efficient and effective way.
Business owner benefits include:
- Save money and increase efficiency by automating your staff administrative processes
- Increase productivity by providing your managers and supervisors with the tools needed to focus on revenue generating activities
- Improve visibilty and insight into organizational performance with valuable real time information
- Ensure you are compliant with industry awards and work rules - safeguarding your business from potential lawsuits and legal action
- Make better strategic decisions with accurate staffing data across all departments and sites
Mitrefinch for the Managing Director or CEO
As Managing Director or CEO you are responsible for controlling the businesses' workforce in a way that ensures optimal business performance.
Being in a decision making position you need to have a complete real-time view of your organization's performance - to ensure projects are on track, and any issues are quickly identified and addressed.
Manager and CEO benefits include:
- Reduce frustration and stress for you and your management team - streamline and automate all those messy, time consuming, error prone admin processes
- Quickly and easily monitor all activities associated with the management of your workforce
- Better business management with real-time visibility and customized reporting
- Ensure productivity, efficiency and "best use" of your workforce by maintaining the right balance of staff for business success
- Reduce expenses by ensuring payroll costs are reflective of actual times worked
- Better communication with employees - has a direct influence on productivity and contributes to a healthy working environment
Mitrefinch for the Financial Controller or CFO
As the CFO you are responsible for controlling the businesses' finances in a way that ensures optimal business performance and profitablity.
Being in a decision making position you need to have a complete real-time view of organizational performance - to ensure projects are on track, and any issues are quickly identified and addressed.
CFO benefits include:
- Reduce labour costs and overheads associated with your workforce
- Control the costs, risks, and productivity loss associated with unplanned absence
- Accurately calculate production costs for client quotations and billing
- Cut payroll processing time and eliminate costly payroll errors
- Make better strategic decisions with accurate staffing data across all departments and sites
- Export payroll data directly into your payroll system or MRP/ERP applications
- Schedule staff based on predefined budgets, keeping your operating costs as low as possible
- Compare planned tasks and budgets with those already achieved, and track projects by hours, quantity, or cost
- Generate accurate reports showing the commercial impact of overtime, schedules and budgets
Mitrefinch for the IT Department or CIO
As an IT professional you know that you need to take advantage of automation wherever possible to boost productivity and efficiency across your organization.
IT benefits include:
- Enhance security – roles based system with configurable access rights and user permissions
- Quick and easy to install - requires minimum resources from an IT perspective during and after implementation
- Scalable - Mitrefinch Workforce Management systems are designed to grow with your business
- Interface to your other key corporate IT systems;HR, Payroll, Finance and ERP
- Windows or web based system to suit your specific needs
- Monitor multiple sites and remote staff with ease
- Mobile, Web-based functionality and self service tools facilitate a flexible, moving workforce
- Make better decisions with accurate staffing data across all departments and sites
Mitrefinch for HR
As a HR Manager or payroll administrator you have many important roles, one of which is crucial to business success - ensuring that all the financial aspects of staff administration are accurate, timely and conform to current rules/regulations.
A vital element of that is making sure staff are paid on time, accurately and according to their entitlements.
HR benefits include:
- Instantly and accurately process your payroll across multiple sites or departments
- Eliminate manual payroll calculations and data entry
- Reduce payroll fraud and costly payroll errors
- Generate up-to-the-minute reports on Benefits, Probation, Entitlements, Absence, and Attendance
- Automatically accrue employee leave entitlements based on attendance
- Empower employees and supervisors with Self Service tools
- Analyze absenteeism trends so that problem areas can be identified and dealt with accordingly
- Eliminate duplication of work between Supervisors, Payroll and HR department
- Automate compliance with employee legislation, work rules and modern awards
- Store employee documents such as resumes, letters of recommendation, letters of disciplinary action and performance reviews
- Generate letters for all or a select group of employees, using pre-defined templates
- Implement and monitor Fatigue Management and Health and Safety processes
Mitrefinch for the Manager
As a business manager you are responsible for manging the businesses' key resource, its workforce in a way that ensures optimal business performance.
In a decision making position you need to have the oversight and information necessary to keep your organization on track and quickly identify problems, provide progress reporting and suggest better business practices.
Manager benefits include:
- Automatically schedule the best suited employees by skills required, work site, shift or department
- Analyze historical data to ensure staffing matches organizational needs, while also considering company policies and legal compliance
- Easily access employee information online – includes checking, editing and approving anomalies, planning absences and shift changes, future work planning, skills search, and reporting
- Boost productivity - use stored data to evaluate use of time, budgets and productivity - and make adjustments as necessary
- Forecast workforce requirements and respond to supply and demand using historical data
- Ensure compliance with work rules, industry legislation, and health and safety requirements
- Better communication with employees and supervisors using self service and messaging tools
Mitrefinch for the System Administrator
As an IT professional you know that you need to take advantage of automation wherever possible to boost productivity and efficiency across your organization.
IT benefits include:
- Enhance security – roles based system with configurable access rights and user permissions
- Quick and easy to install - requires minimum resources from an IT perspective during and after implementation
- Scalable - Mitrefinch Workforce Management systems are designed to grow with your business
- Interface to your other key corporate IT systems;HR, Payroll, Finance and ERP
- Windows or web based system to suit your specific needs
- Monitor multiple sites and remote staff with ease
- Mobile, Web-based functionality and self service tools facilitate a flexible, moving workforce
- Make better decisions with accurate staffing data across all departments and sites
Mitrefinch for Supervisors
In reporting to department heads and senior management, supervisors rely on up to the minute information on their team's attendance and performance statistics.
Problems and issues need to be highlighted early and resolved accordingly to ensure that productivity or service levels are maintained at all times.
Supervisor benefits include:
- Easily access employee information online – includes checking, editing and approving anomalies, planning absences and shift changes, future work planning, skills search, and reporting
- Improved Absence Management - during busy periods restrict the number of employees that can be absent from a particular group, for a specific date or time period
- Automatically schedule the best suited employees by skills required, work site, shift or department
- Analyze historical data to ensure staffing matches organisational needs, while also considering company policies and legal compliance.
- Boost productivity - use stored data to evaluate use of time, budgets and productivity - and make adjustments as necessary
- Forecast workforce requirements and respond to supply and demand using historical data
- Ensure compliance with work rules, industry legislation, and health and safety requirements
- Better communication with employees using self service and messaging tools
Mitrefinch for Payroll
As a Payroll Manager you are responsible for ensuring that your colleagues are paid accurately and on time - every pay run.
Payroll benefits include:
- Instantly calculate actual hours worked
- Eliminate manual payroll calculations and data entry
- Reduce payroll fraud and costly payroll errors
- Manage multiple departments, locations, remote sites, and mobile workers with ease
- Generate up-to-the-minute reports on Benefits, Probation, Entitlements, Absence, and Attendance
- Automatically accrue employee leave entitlements based on attendance
- Eliminate duplication of work between Supervisors, Payroll and HR department
- Automate compliance with employee legislation, work rules and modern awards
- Monitor and track contract and casual labour
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Mitrefinch for Employees
You may have already established the benefits of automated workforce management system for your management teams but have you considered its positive impact on your most valuable resource – your employees?
Your employees are pivotal to your oganization's growth and success. When they are engaged and happy, productivity - and ultimately profits - will increase.
Employee benefits include:
- You want your pay packet to be correct and paid on time - automated workforce management software ensures this happens - every pay run
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Request leave, shift and work record changes online, without having to converse or meet with HR or your supervisor
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Check your attendance information such as flexi-time balances and entitlements, absence history and planned leave online or via MS Outlook, your PC, iPad or smart phone
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Clock in or out of work remotely and assign your time to specific cost centres automatically
- Better communication with your boss - confirm availability for extra work or request shift changes via mobile messaging and our online tools
- Facilitates flexi-time and working from home initatives
Workforce snippets
Single Site
Mitrefinch can provide a variety of options for collecting employee clocking data at your work site or office - from static wall mounted proximity fob or swipe card readers to robust biometric fingerscan terminals or mobile devices.
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Mitrefinch can provide a variety of options for collecting employee clocking data - from static wall mounted proximity fob or swipe card readers to robust biometric fingerscan terminals or mobile devices.
Our USB Cloud Kiosk reader with biometric finger sensing is another popular option for sites with a small number of employees. Cloud Kiosk can be set up on any shared PC or at your reception area.
Clocking data can be linked to building access and door control providing you with added site security, as well as real-time onsite reporting for emergency evacuation purposes.
We would be happy to discuss in more detail with you so why not give us a call or request a call back
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Multi-Site
Collating timesheets and clock card information from multiple sites and across different time zones can be an administrative nightmare. Mitrefinch takes the hassle out of multi-site management by automating the collection of employee data from a range of sources and collating in a single database, viewable in real time from any location.
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Mitrefinch specialise in multi-site workforce management. With a number of different options available for recording and monitoring employee data, regardless of where you staff may be located.
The data collected is stored in a single database which can be accessed in real-time via the web - ensuring your supervisors and management team have a birdseye view over your complete workforce at all times.
We would be happy to demonstrate our range of clocking options so why not request a call back?
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Remote Mobile Workforce
More workers than ever are working from home, on the road, even while travelling from location to location.
Mitrefinch's mobile workforce applications, improve workplace productivity by making it easier for supervisors and employees to complete a wide range of work related and administrative tasks from any location, at any time.
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By utilising the mobile devices they are already familiar with, employees can clock in and out or allocate their time to specific jobs and cost centres from remote work sites, as well as request leave, and review their work information in real time.
While supervisors and managers can monitor real time operations and onsite records.
Click here to find out more about Mitrefinch Mobile Workforce Management
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Casuals and Seasonal Staff
Scheduling your workforce to cope with varying levels of demand can be a major headache for managers.
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Many organizations, particularly in Retail and Hospitability, rely heavily on casuals to provide the extra manpower required to operate effectively over busy periods.
A casual workforce needs to be closely monitored to ensure they are serving their purpose. If they are consistently late, taking long breaks or failing to come into work, you run the risk of having to pay your permanent employees or contract staff overtime to cover particular shifts.
Within a Workforce Management System, time and attendance tracking provides supervisors with a real-time report on a casual workers working time. In addition, when linked with project information or cost centres you can easily identify how they are performing against specific tasks, and address any issues before productivity is affected.
Contact us today to find out more about Seasonal Workforce Management.
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Annualized Hours
Annualized hours are an efficient way to manage a company's HR processes, reducing overtime and helping to plan for busy or quiet periods more effectively.
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Annualized Hours is becoming increasingly popular in many industries, as such many organizations are looking for new ways to meet their complex HR needs.
The Mitrefinch Workforce Mangement system easily accommodates the demands of an annualized hours system and provides greater control over working time and shift patterns.
The employee time and attendance information captured by Mitrefinch transfers work data and clocking hours direct to payroll - saving you a considerable amount of time.
Book a live demo or request a call back from one of our experts today.
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Contractors
Keeping track of the actual hours worked by contract or agency staff can be a major task. Supervisors may have to converse with operations, then report to HR, who in turn have to sign off invoices from finance.
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But with Mitrefinch easy to reconcile the agency bill. It takes second to register nay worker on your clocking system Collect clocking in dates and provide reports that allow you to tell the agency what they can invoice, not wait for theirs and then argue the case. Simple, efficient and cost effective for you, your contractor and your agency.
It significantly cuts down on admin but actually speeds up payment process for everyone, provides documentary proof of work for tax, whether they are working as PAYE or as a Limited company. It’s easy to report
Our account manager and specialist team can help talk you through the options so why not take a look at our system in action?
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Temporary Staff
Keeping track of the actual hours worked by contract or agency staff can be a major task. Supervisors may have to converse with operations, then report to HR, who in turn have to sign off invoices from finance.
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The Mitrefinch Workforce Management system makes managing your temporary staff and reconciling your agency bill easy.
It takes just seconds to register workers on your clocking system and have them start clocking in and out straight away.
Real-time reports allow you to monitor and track exactly what your agency should be invoicing you for - ensuring you are not forking out more money than you should be.
Contact us today to find out more about Temp Management.
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Site Security
Significantly increase the safety of your staff, visitors and customers by keeping an accurate record of everyone onsite at your work site, office building or production facility.
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Whether it's preserving the security of your personnel and their property, or controlling access to sensitive areas, Mitrefinch Workforce Management systems can be used in conjunction with secure access and door control.
Control access points and manage the movement of employees and visitors direct from your PC.
Access information can also be used to generate zone registration and mustering reports in the unfortunate event of any accident which may require emergency evacuation.
Click here to find out more about our systems Health and Safety features
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Systems Integration
Achieve a greater return on your investment in IT with seamless integration to Payroll, Outlook™, Intranet, and ERP systems.
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Mitrefinch Time and Attendance software can integrate seamlessly into your company's Payroll solution, Outlook, Sharepoint or Intranet, delivering the benefits of automated HR and Workforce Management across your organization.
In addition, Mitrefinch have a large in-house development team. This means our customers benefit from the most up-to date functionality available in our products.
We can also undertake bespoke work to develop specialised solutions for your business. By having a highly experienced team we can offer realistic costs and time scales for such work.
Talk to one of our business systems experts or book a live demo today
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Testimonials by industry
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The reporting function allows us to monitor anomalies, absences and sickness, and the ability to email these reports is extremely useful.
Payroll Supervisor
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The Mitrefinch Time and Attendance system has greatly reduced the paperwork associated with HR
HR Manager
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In short the Mitrefinch system is robust, easy to understand and is backed up by people with good technical knowledge.
Deputy Departmental Security Officer (DDSO)
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Mitrefinch TMS easily accommodates all our award and workplace agreements across four businesses for over 650 factory employees
Payroll Manager
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The reporting function allows us to monitor anomalies, absences and sickness, and the ability to email these reports is extremely useful.
Payroll Supervisor
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The reporting function allows us to monitor anomalies, absences and sickness, and the ability to email these reports is extremely useful.
Payroll Supervisor
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We have found Mitrefinch to be excellent value for money and their support is extremely responsive
HR Manager
