Consultancy

Our goal is to tailor a framework that will allow your organisation to quickly achieve the strategic benefits of our Workforce Management solutions.

Mitrefinch's consultancy process has been developed from the wisdom and best practices of more than 4,000 Time and Attendance/Workforce Management projects worldwide and across numerous business sectors.

Our consultancy team combines project management skills and technical expertise.

We provide:

• A Pre-implementation Audit of your organisation’s workforce management requirements i.e. work rules and industry awards
• Detailed Reports measuring financial benefits for the best improvement actions
• Project Plans to enable you to monitor performance measures and the momentum of your project
• Experienced Project Personnel for the prioritised roll-out of your Workforce Management solution
• Our Project Management Team, along with our software and hardware engineers, work closely with your organisation, providing a framework that ensures continuous system optimisation

Minimise

Project Management

Mitrefinch has successfully project managed more than 4,000 workforce management system implementations for some of the world's leading organisations.

Our procedures are designed to give the customer maximum control of their project, with the minimum disruption to their business.

To begin, we will assign a dedicated Project Manager as well as a Software Engineer to ensure a clear line of communication and continuity throughout the installation process.

The Project Manager will then schedule a Consultancy Day with the customer and key stakeholders to document the the customer’s specific system requirements. Potential problems or road blocks are identified and incorporated in the Project Plan.

Following the Consultancy Day the Project Manager will draft a comprehensive client-approved Project Plan to ensure that nothing is overlooked in relation to the organisation’s system needs.

The Project Manager will also identify a Client Project Leader within the organisation who can correlate the requirements from different sections of their business.

Minimise

Implementation

Mitrefinch has an in-depth understanding of how to deploy complex business solutions to a multitude of client organisations.

We are very sensitive to the fact that our suite of workforce management applications generally effects every employee across your business. Our services team will recommend fast and manageable approaches and help you organise and successfully deploy our workforce management solutions, even in the most complex environments.

During the implementation phase our Software Engineers will set up all areas of configuration based on the requirements set out in the client-approved Project Plan

The Installation Process includes:

• Setting up the database, security parameters, configuration (i.e. implementing work rules)
• Data migration
• Creating interfaces to Payroll, ERP or HR systems
• Providing guidelines for general maintenance

Minimise

Development

At Mitrefinch we strive to continuously improve and expand our product range, with significant investment in software and hardware R&D every year.

Mitrefinch have a large in-house development team. This means our customers benefit from the most up-to date functionality available in our products. We can also undertake bespoke work to develop specialised solutions for your business. By having a highly experienced team we can offer realistic costs and time scales for such work.

All customers on a Support Contract benefit from free software upgrades, allowing them to take advantage of the latest technology and functionality. This ensures that any investment in a Mitrefinch Workforce Management system will offer sustainable value for many years to come.

We can also undertake bespoke work to develop specialised solutions for your business. Our highly qualified and experienced technical team means we can offer realistic costs and time scales for bespoke work.

Minimise

Training

Onsite training is recommended to maximise user uptake and understanding of the Mitrefinch Workforce Management system. 

Before we create our tailored training plan we always evaluate the technical skill levels of those who will actually use the software on a daily basis.  We need to factor in user computer literacy and familiarity with similar applications and software as this will impact the end users’ speed of adoption.

We then design and develop our training programmes to match the level of familiarity with the software that the trainee will need to have on a day-to-day basis.  To support new employees or to refresh skills, ongoing training can be provided.

All system users are invited to attend one of our annual user group sessions. These sessions provide an opportunity to receive further training, industry updates and take part in forums on new product development.

Minimise

Support Services

We aim to create a long lasting partnership with every Mitrefinch customer, to ensure our system grows with your business for years to come. 

The Mitrefinch Support Team are available on the phone, online and in person to assist you in getting the very most from your system. From guiding you through a new procedure, to trouble-shooting your data, we are here to help!

We will proactively guide you through system upgrades and statutory changes to keep you up and running.  We also offer system administration, health checks and a report writing service, invaluable for ensuring your system stays in great shape.

Click here for more information on our Support Services or to contact the  Mitrefinch Support Team

Minimise